FAQ

❓ Frequently Asked Questions

📦 What are the delivery times?
Delivery times vary depending on the type of product:

-Products shipped from France: 2 to 4 working days

-Products shipped from our international partners: 8 to 15 working days

💡 Each product sheet specifies whether shipping is local or international. A tracking number is provided for each order.

💳 What payment methods do you accept?
– Bank card (Visa, MasterCard, etc.)
– Secure payment via Shopify Payments
– PayPal

🔁 Can I return an item?
Yes, you have 14 days after receipt to request a return.
Return costs are your responsibility, except in the case of an error or defective product.
Personalized products cannot be returned.

🛡️ Is there a guarantee?
Some products benefit from a 2-year manufacturer's warranty (specifically stated in the sheet).
In the event of a defect, contact us so that a solution can be proposed to you.

📨 I haven't received my order, what should I do?
Contact us by email at info@joliestrouvailles.com, specifying your order number.
We are checking with the carrier and will get back to you as soon as possible.